Support

The technology support staff is pleased to provide service to all registered users. As a first step please check your manual or the online "help" feature in your application. If you cannot resolve your problem, please call the Help Desk at ext. 3600, e-mail  the Help Desk, or feel free to visit the Technology Center and ask the staff for assistance.

Available Service
In an effort to support student access to the campus computing resources that are necessary for academic achievement, the Bluffton University Help Desk helps all students with the following:

    • Assistance with connecting your PC to the network
    • Assistance with virus scanning software
    • Help installing Microsoft Office media (Word, Excel, PowerPoint, Access)
    • Resetting passwords
    • PC clean up (viruses, adware, malware)
    • Mapping H-drive

Limits of Liability
The Help Desk does not guarantee successful diagnosis or resolution of any computer problem by phone, email or 'hands-on' intervention and may advise students to contact their computer vendor or a commercial service provider. Bluffton University and its employees assume no liability for damage, theft, loss or changes to the system performance of any personal computer or peripheral device as a result of a Help Desk consultation and/or "hands-on" support.

This statement of policy is subject to change at the discretion of Bluffton University.

Our team: 

Tech staff

Brenda Groman - is our help desk coordinator. She is the primary point of contact for all personal computing questions including technical support, software, passwords and general information.

Ray Karcher - is our technology coordinator specialist. Ray manages the technology center including: the student staff, daily support services, hardware/software resources, equipment troubleshooting/maintenance, training and support for faculty, students and staff. Ray oversees the campus portal system including upgrades and training. Additional responsibilities include managing educational software in coordination with other team members. 

Art Shelly - is the primary faculty member for computer science. Art also serves as the network director with his IT responsibilities focused exclusively on network management.

Steven Rodabaugh - is our director of personal computing. Steve is responsible for all aspects of the campus PC program  including planning, asset management and support.

Deb Turner - is our director of information technology and cares for the increasing integration of administrative software systems in all areas of college business. Deb also coordinates IT project schedules, service agreements and project timetables.